Zendesk our new client support platform.
In order to provide better service to our clients Janium has chosen Zendesk as its new customer support platform.
What is Zendesk?
Zendesk is the proven, cloud-based customer service software solution that is the fastest way to enable great customer service in companies of all sizes and industries. Its unique approach to customer engagement enables it to listen, respond, and delight users in ways not possible before. It provides real-time support and communication with clients consistently across different channels, such as email, web, social networks, phone, etc.
We pride ourselves on the personal connection we have with our clients and we needed to empower it with the right tool. With Zendesk, Janium is able to expand its clients service scope.
Janium is aware that there is not a universal solution when it comes to client service, each client has their preferred support channel and we want to be able to suit each of our clients needs.
We are pleased to invite you to discover our new costumer service platform:
In the following video you can find the steps “Team Support” users should follow to get a new password to access Zendesk:
